For machines of the current scope of supply, and for selected revamped machines, our specialists offer remote diagnostics through teleservice as an option. An undisturbed data transfer between machine and service technician is the precondition for smooth running of the teleservice.
The advantages of teleservice:
- Reduced downtimes
- Increased operational availability
- Reduced long-term operating costs
- More efficient and faster fault diagnosis and resolution as well as purchasing of spare parts
- Reduced service costs after the warranty period
- Reduced costs for maintenance specialists
- Bridging language and cultural barriers
- Increased internal problem-solving capacity